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Explore our frequently asked questions to find quick answers.
FAQ
Do you ship worldwide?
Do you ship worldwide?
Yes — we ship with tracking to over 200 countries.
How long does delivery take?
How long does delivery take?
Orders are prepared within 24 hours of confirmation, and you'll get tracking info within 48 hours of pickup. Delivery typically takes 7–15 business days depending on your location.
What if my order doesn't arrive?
What if my order doesn't arrive?
If tracking shows no movement or delivery, we'll resend your order or refund you in full — your choice.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
We'll replace it free of charge, no return shipping cost to you.
Can I cancel or change my order?
Can I cancel or change my order?
Yes, as long as it hasn't shipped yet. Contact us and we'll cancel for a full refund.
What if my size doesn't fit?
What if my size doesn't fit?
We offer exchanges within 7 days of delivery — just cover the return shipping and we'll send your new size right out. Check our size guide before ordering to get it right the first time.
Can I return my order if I change my mind?
Can I return my order if I change my mind?
Yes, within 7 days of delivery, at the customer's expense for return shipping. The item must be unworn and in its original packaging. Refunds are issued once we receive the return.
How do I contact support?
How do I contact support?
Email us at contact@fiovario.com — we typically respond within 24 hours.
For full details, see our Shipping Policy and Returns & Refunds Policy.


